Terms of Service

Last updated 6 August 2026

These terms govern your firm's use of Collins OS, the practice management software provided by Collins Legal, PLC ("Collins OS", "we"). By creating an account or using the service, the firm agrees to them. If you are accepting on behalf of a firm, you represent that you are authorized to bind it.

1. What the service is

Collins OS is software for running a law practice: contacts and matters, calendars and deadlines, documents, time and expense capture, invoicing, payments, trust accounting, and AI-assisted research and drafting. We provide the software. We do not practice law, and we are not your lawyer.

2. Accounts

You are responsible for the accuracy of your account information, for the security of your credentials, and for what the users you authorize do in the product. Tell us promptly at hello@collinsos.com if you believe an account has been compromised.

3. Fees, trial, and cancellation

Cloud is $49 per user per month. Private deployments are priced separately.
New firms get a 14-day free trial. No card is required to start.
Subscriptions renew monthly until cancelled. Seat changes are prorated.
You may cancel at any time, effective at the end of the current period. Fees already paid are not refunded except where required by law.
Prices may change with at least 30 days' notice before your next renewal.

Non-payment does not lock you out of your own records If a subscription lapses, the firm's account becomes read-only. You keep access to your matters and can export your data. We do not hold a firm's files hostage over an invoice.

4. Your data is yours

Your firm owns everything it puts into Collins OS, including its clients' information. We claim no ownership and acquire no license to it beyond what is needed to operate the service for you. We handle it as described in our Privacy Policy, and we do not use it to train AI models. You may export your data at any time, during the subscription and after it ends.

5. Professional responsibility stays with the firm

Collins OS is a tool. It does not supervise your practice. In particular:

AI output must be reviewed by a lawyer. Research summaries, drafted documents, and suggested revisions can be incomplete or wrong, including confidently wrong. Nothing the product generates is legal advice, and no attorney-client relationship arises between Collins OS and anyone.
Deadlines are yours to confirm. Calendar rules compute dates as an aid; the firm remains responsible for every docketed date.
Trust accounting is yours to reconcile. The product enforces an append-only ledger and preserves reconciliation records, which helps — it does not discharge the firm's duties under its jurisdiction's rules.
Conflicts checking is an aid, not a clearance.

6. Client payments

If your firm enables card payments, your firm connects its own payment processor account. Funds settle to your firm's account under your firm's agreement with that processor. We never take custody of client funds. Where we collect a platform fee, it is disclosed before you enable the feature. Card payments into trust accounts are not supported at this time.

7. Acceptable use

Don't use Collins OS to break the law, to store data you have no right to store, to attack or overload the service, to reverse-engineer it, or to resell it as your own. We may suspend an account that is causing harm to the service or to others, and we will tell you why.

8. Availability and support

We aim to keep Collins OS available continuously, and we will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service. Support is included for every customer at every seat count, by email at hello@collinsos.com.

9. Third-party services

Features that connect Google, Microsoft, Stripe, or Intuit depend on those providers and on your firm's own agreements with them. We are not responsible for their availability, their pricing, or their decisions about your accounts.

10. Termination

You may stop using the service at any time. We may terminate for material breach of these terms, or with 30 days' notice for any reason, and will refund any prepaid, unused fees if we do. On termination you have 30 days to export your data before deletion, unless you ask us to delete it sooner.

11. Warranties and liability

The service is provided "as is". To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, our total liability arising out of or relating to these terms will not exceed the fees you paid us in the twelve months before the claim, and neither party is liable for indirect, incidental, or consequential damages. Nothing here limits liability that cannot lawfully be limited.

12. Changes to these terms

We may update these terms. If a change is material, we will notify account administrators by email at least 30 days before it takes effect. Continuing to use the service after that date means you accept the new terms.

13. Governing law

These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules, and the state and federal courts located in Davidson County, Tennessee will have exclusive jurisdiction over any dispute.

14. Contact

Collins Legal, PLC · 4101 Charlotte Avenue, Suite F186, Nashville, TN 37209 · hello@collinsos.com